Things are moving fast these days. If we have to cancel trips, we will get in touch at least 14 days before your trip. You can then postpone the trip or cancel without fees.
If you want to postpone your trip, you can choose between a refund or a travel voucher.
We will start to offer tours in Switzerland from the 18th of May but at the moment, the borders to Switzerland and in most European countries are closed for tourists. The Secretary of Migration delivers up to date information about the current situation of the Swiss borders.
We can postpone your trip against a small fee. As long as trips are not cancelled by Eurotrek, our normal Terms and Conditions apply.
You can rely on us to contact you in time to inform you about necessary steps and your options concerning your booked holiday.
If you can't go on your tour this year and want to postpone the trip to 2021, we will keep your booking pending and get in touch in autumn to inform you about prices and dates for next year.
Travel insurances in Switzerland classify the Corona-Pandemie as Force Majeur and usually don't cover costs that arise due to the current situation.
Guidelines vary from one insurance to the other. We suggest getting in touch with your insurance to see if they can help you.
Get in touch with your airline or with the agency that booked the flight for you. If the airlines cancels the flight, you are entitled to claim a refund.
Online booking portals like skyscanner, e-bookers, etc. have difficulties to handle the high number of requests at the moment. You will have to be patient, if you've booked through one of these portals.
There is still little information available on the opening of the borders and the resumption of regular flight operations. We can provide the following information and recommendations:
- Wait as long as possible before booking airline tickets. This summer only a few flights will be fully booked - you should be able to get hold of your tickets close to the departure date
- It is difficult to estimate the development of ticket prices. However, flight tickets are bound to be more expensive than before the Corona crisis.
- Check the terms and conditions of the airline before booking. Cheap airlines have hard cancellation criteria. Changing to a more expensive fare, which allows rebooking the flight should be might a reasonable option.
- If the flight cannot be operated due to the corona situation, the airline must offer a solution (rebooking, voucher or refund). If the flight is operated, the airline's general terms and conditions apply.
Our employees do short-time shifts at the moment. This way, you can still get in touch with us during our regular opening hours.
Even though we've had to cancel many tours in spring, we've taken precautions to come through pandemic.
During the quiet weeks in spring, we've finalised the preparations for the summer season and have started to work on the season 2021.
A big help for us will be bookings from your side. If you plan a trip, we are very much looking forward to hearing from you. And if Corona-Virus strikes back and somehow affects your trip, we'll find a reasonable solution for you.
The outbreak of the Corona-Virus in Europe showed us, how quickly things can change these days. If you can, we suggest to wait until the situation has slowed down a bit. We are also there for you, if you questions.
We expect a high number of last minute bookings this year. Some patience and flexibility will be needed if your booking arrives in June, July or August.
In Switzerland, the spread of the disease appears to be under control for the moment (16.04.2020). The lockdown will be released on the 8th of June and we will start to organise trips again on this date.
The FOPH (Federal Office of Public Health FOPH) gives up to date information about the spread of the virus in Switzerland.