Once you have completed your booking, our travel specialists will check the availability of your accommodation and other travel services for your selected travel date. Within four to five business days, you will receive your booking confirmation and invoice. From that moment, your trip is officially confirmed. If your preferred travel date or requested hotel category is unavailable, we will offer you a suitable alternative.
Our booking system does not accept booking requests less than 10 days before the planned arrival date. If you would like to travel at short notice, please give us a call. We will be happy to check whether we can accommodate your request.
Yes, your booking is a binding booking request. Once all travel services have been reconfirmed by our partners and the invoice has been issued, your request automatically becomes a confirmed booking. If there are any changes to the itinerary or hotel category, these will always be discussed with you before the booking is finally confirmed. If you do not agree to any proposed changes, the booking request will be cancelled and no charges will apply.
Travel to and from your destination must be arranged independently. We recommend waiting until you have received your travel confirmation before booking your train or flight tickets.
You can enter any special requests during the "Extras" step of the booking process. This includes requests such as twin beds, allergies, travelling with a dog, or any other information you would like us to know.
In most cases, the rental bike is collected and returned either at the first or last hotel of your trip or at the railway station service desk in the departure or destination town. You will find detailed instructions in your personal travel documents.
Each rental bike comes with a pannier bag, a lock, and a repair kit. We recommend bringing your own cycling helmet, as helmet rental cannot be guaranteed on every tour. If you have any specific questions about the equipment, you can include them in the "Extras" section of your booking, and we will get back to you.
Yes, this is possible. Please note that changes to your booking may be subject to an administration fee.
We offer additional nights or extended stays at most starting and finishing locations of our tours. For almost all tours with daily arrivals, it is also possible to extend your stay at stage locations during the trip. If you would like to book additional nights between stages, please mention this in the "Extras" section of your booking, and we will be happy to prepare a personalised offer.
Your accommodation will always be booked in the category specified in the tour description. Depending on availability, different hotels may be selected. All accommodations are carefully chosen by us and meet the quality standard described in the travel offer.
If, due to limited availability, we need to book accommodation in a different category, we will contact you in advance to discuss the available options.
The return transfer to the starting point is available for an additional charge and should be booked in advance during the booking process, where offered for your selected tour. You can add it during the "Stages & Transfers" step of your booking.
Please note that departure times for shared transfers may be fixed. Airport transfers, where available, are arranged individually according to your arrival and departure times.
If you are bringing your own bike, a small additional charge applies for bike transport.
You can enter any special requests during the "Extras" step of the booking process. This includes requests such as twin beds, allergies, travelling with a dog, or any other information you would like us to know.
Yes. We can include your travel days and any additional nights in your travel insurance. To do so, we need the full travel period and the total trip cost so that we can arrange the appropriate cover.
For an additional fee, you can order a printed version of your travel documents in addition to the digital package. This includes the route guide and any other relevant travel documents.
Depending on the tour, the printed documents will either be sent to your home address or placed at your first hotel for collection upon arrival
Once we have received your booking request, one of our travel specialists will contact you directly and assist you with your booking, including any special requests you may have.
Your digital travel documents include a detailed route guide with comprehensive information about each daily stage, including transfers, points of interest, and recommended places to eat and drink along the route.
You will receive your download code, giving you access to our app and all your digital travel information, together with your hotel list before your trip.
If you notice that you have made a mistake in your booking, please contact us as soon as possible. Changes can still be made, depending on the status of your booking. You can reach us by phone or email.
A deposit of 30% is due once you receive your booking confirmation and invoice. The remaining balance must be paid 30 days before departure. Please note that you will not receive a separate payment reminder for the final balance.
For bookings made within 30 days of departure, the full travel price is due immediately.
Your booking confirmation and invoice include our bank account details as well as information on how to pay by credit card.
Please note that payment confirmations are not sent automatically.
We understand that plans can change, even after your booking has been confirmed. Cancellations are handled in accordance with our General Travel Terms and Conditions. You can find our General Travel Terms and Conditions here.
Once you have submitted your booking request, our travel specialists will check the availability of your accommodation and other travel services for your selected arrival date. Within four to five business days, you will receive your booking confirmation and invoice. From that moment, your trip is officially confirmed.
If your preferred travel date or requested hotel category is unavailable, we will offer you a suitable alternative.
Once you have submitted your booking request, our travel specialists will check the availability of your accommodation and other travel services for your selected arrival date. Within four to five business days, you will receive your booking confirmation and invoice. From that moment, your trip is officially confirmed.
If your preferred travel date or requested hotel category is unavailable, we will offer you a suitable alternative.
Please enter your voucher number or discount code in the designated field during the "Billing Details & Payment Information" step of the booking process.
Your booking is a binding booking request. Once all travel services have been reconfirmed by our partners and your invoice has been issued, your request automatically becomes a confirmed booking.
If you notice that you have made a mistake in your booking, please contact us as soon as possible. Changes can still be made, depending on the status of your booking. You can reach us by phone or email.